Delivery and returns
All the orders are processed and shipped within 48-72h ; to which you add the delivery time. You’ll receive your package within 5 working days for a delivery in France/Belgium, 10 working days in Europe, and two to three weeks for international shipping.
During Collection launches: Due to the increase of orders during the launches, please allow more time than usual to receive your package. Our logistic team is doing its best to process your order as fast as possible!
If unfortunately, your shoes don’t fit or satisfy you, you can return them for free. The only thing you have to do is to send an email to firstname.lastname@example.org , and we’ll send you an return label.
You’ll have to stick the label to the parcel, and send it back to us (don’t forget to include your invoice 😉 otherwise we won’t find you!). Please allow up to 10 working days after the parcel is received at the warehouse to be refunded.
Due to logistic reasons, we can’t do any exchange.
Please note you can return your order within 15 days after receiving it.
During holiday season: the returns conditions are elongated for all orders processed during december. The delay to return your shoes is 30 days 🙂